Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is also required.
To start a return, contact us at info@uvgolfballfinder.com.
Please do not send items back without contacting us first. Return addresses may vary depending on the supplier or warehouse handling your order.
If your return request is approved, we will provide instructions on where to send your package.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The item is defective
- The wrong item was received
Original shipping costs are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at info@uvgolfballfinder.com with:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
We will review the issue and work to provide a replacement or refund if applicable.
Non-Returnable Items
We do not accept returns for:
- Used products
- Items damaged through normal use or misuse
- Sale items
- Gift cards
- Personalized or custom products
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original item if eligible and place a new order.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that banks and credit card providers may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, contact us at info@uvgolfballfinder.com.